Last updated: 9 July 2026. Maintained as a standalone page per the Consumer Protection (E-Commerce) Rules, 2020 and the DPDPA.
What counts as a grievance? Any concern related to a product or service purchased through SUHARA — orders, quality, returns, payments, or data privacy — is a grievance. Every concern is heard and addressed.
1. How to Raise a Grievance (Tier 1 — Customer Support)
- Email info@suharawears.com or use the Contact Us page, describing your concern and order number
- Customer support is available Monday–Saturday, 9 AM–7 PM IST
- We acknowledge every query within 48 hours and issue a tracking reference for your complaint
2. Escalation (Tier 2 — Grievance Officer)
If you're not satisfied with the Tier 1 resolution, escalate to the Grievance Officer, quoting your Tier 1 tracking reference:
- Name: Parmar Premjibhai Ravjibhai
- Designation: Proprietor & Grievance Officer
- Email: info@suharawears.com
- Phone: +91 94279 84198
- Address: 3rd Floor, Plot No 21, Pramukh Park, Sitanagar Chok, IFM Market, Punagam, Surat 395010, Gujarat, India
- Hours: Monday–Saturday, 9 AM–7 PM IST
The Grievance Officer acknowledges escalated complaints within 48 hours and resolves them within 30 days of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.
3. Further Escalation
If still unresolved, you may approach:
- The consumer disputes redressal forum (Consumer Commission) having jurisdiction over your area, or the National Consumer Helpline (1915 / UMANG app)
- For data-privacy grievances specifically: the Data Protection Board of India
4. Closure
A grievance is considered closed once you've been informed of the resolution by Customer Support, the Grievance Officer, or an authorised SUHARA representative, or where you have not responded to our request for information/clarification within 30 days of that request.