Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@suharawears.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@suharawears.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@suharawears.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Last updated: 9 July 2026. This policy is incorporated into and forms part of our Terms & Conditions.

1. Return/Exchange Window

Request a return or exchange within 7 calendar days of the delivery date recorded by our courier partner's delivery confirmation (proof of delivery). Requests after this window will not be accepted, including delayed discovery of a defect reasonably discoverable at delivery. Each order is eligible for a maximum of one return or one exchange. Items received as an exchange are eligible only for claims under Section 8 (damaged/defective/incorrect) — they cannot be returned or exchanged again.

2. Eligibility Conditions (all must be met)

Item is unused, unworn, unwashed, and unaltered, with all original tags, labels, and hygiene seals (if any) intact — items with tags detached or hygiene seals broken are not eligible, even if unworn
Item is returned in its original packaging, including any dust bag/box/protective wrap provided
A valid order number or invoice is provided as proof of purchase
The return request is raised within the window in Section 1
The return is dispatched (or handed to reverse pickup) within 5 days of the Return Authorisation being issued; authorisations lapse after that

An incorrect size ordered by you is treated as a standard return/exchange under this section (return shipping at your cost) — it is not a defect. Please check the size chart on each product page before ordering.

3. Non-Returnable / Non-Exchangeable Items

Items marked "Final Sale" or "Clearance" on the product page or at checkout
Items purchased using a promotional or clearance discount code, where the product page or offer terms state the offer is final-sale
Custom-stitched, made-to-measure, monogrammed, or otherwise personalised items
Innerwear, blouses, or any item classified for hygiene reasons (as indicated on the product page)
Items showing visible signs of use, alteration, odour (perfume/deodorant/smoke), stains, makeup marks, or damage caused after delivery
Free gifts, promotional items, and accessories included with an order (these must also be returned along with the main item for the return to be accepted; refunds are reduced by the listed value of any unreturned gift)

Nothing in this section limits your statutory rights in respect of items that are damaged, defective, or not as ordered — see Section 8.

4. How to Request a Return or Exchange

Self-serve (preferred): request directly from your Order Status page or account at suharawears.com within the window in Section 1, selecting item(s), reason, and preferred outcome (refund or exchange)
Alternative: if you checked out as a guest and can't locate your order status page, email info@suharawears.com with order number, reason, and photos
Approved requests generate a Return Authorisation reference and, where applicable, a prepaid return label or reverse-pickup instructions
Items sent back without a valid Return Authorisation reference may be refused and returned to sender at your cost
On receipt, we inspect the item within 3–5 business days to confirm it meets Section 2. Our inspection outcome, documented with photographs, is final for the purposes of this policy (without prejudice to your rights under our Grievance Handling Mechanism and applicable law)
Failed inspection: if the item does not meet Section 2, no refund/exchange is processed and the item is held for return to you at your cost. If the reshipment charge is not paid within 15 days of our notice, we may hold the item for up to 60 days in total, after which it may be disposed of without any liability or refund

5. Order Cancellations

Orders may be cancelled free of charge only before they are shipped
The complete order must be cancelled — we do not accept partial cancellation of individual items within a multi-item order
Once dispatched, an order cannot be cancelled and must instead follow the return process above once delivered
COD orders may require confirmation by call, SMS, or WhatsApp; we may cancel any COD order we are unable to confirm within 48 hours of placement

6. Refunds

Approved refunds are issued only to the original payment method used at checkout, per RBI guidelines — no cash refunds
Two-stage timeline: refund is initiated within 2 business days of the item passing inspection under Section 4; once initiated, your bank/payment provider typically credits the amount within a further 4–8 business days (timing depends on your bank/payment gateway, not on us)
Original outbound shipping charges (if any) are non-refundable, except where the return is due to our error (wrong, damaged, or defective item)
The COD handling fee (₹50) is non-refundable in all cases, except where the return is due to our error
Return shipping costs are borne by the customer, except where the return is due to our error
Cash-on-Delivery (COD) orders are refunded via NEFT/bank transfer to an account held in the customer's own name. Bank details will be requested at the time of refund approval; the 2-business-day initiation clock starts only once valid bank details are received. Refunds are made only to an account matching the customer's name — third-party accounts are not accepted
Where a refund is issued as store credit (only ever at your choice), it is valid for 12 months from issue and is non-transferable

7. Exchanges

Exchanges are subject to stock availability at the time your returned item is approved, and are permitted only for a different size of the same product, or another product of equal price. One exchange per order. If the requested size/variant is unavailable, or the exchange item is of a different price, we will offer a refund under Section 6 or store credit, at your choice. The replacement is dispatched only after the original item is received and passes inspection.

8. Damaged, Defective, or Incorrect Items

Report within 48 hours of delivery by emailing info@suharawears.com with your order number and evidence. Evidence required depends on the issue:

Issue	Evidence Required
Defective product received	Product photo(s) clearly showing the defect
Wrong product received	Product photo + tag photo + unboxing video
Wrong size received (tag differs from order)	Product photo + tag photo
Incomplete order (missing item)	Continuous unboxing video of the sealed parcel being opened

Unboxing video: for missing-item and wrong-product claims, an uncut video starting from the sealed, labelled parcel and showing its full contents is required. We strongly recommend recording every unboxing. Claims for missing or wrong items without this video may be declined.

Minor variations in colour, print, or embroidery arising from screen calibration, lighting, or the handcrafted/hand-dyed nature of the fabric are not defects (see Terms & Conditions) and are not eligible under this section; they may be returned only as standard returns under Sections 1–6.

Claims made after 48 hours, or without the required evidence, may be declined. Once verified, we provide a free replacement (subject to stock) or a full refund including original shipping charges, at your choice. Where the courier's proof of delivery (including OTP-confirmed or signature delivery) shows the parcel weight and seal consistent with the full order, that record will be given due weight in assessing missing-item claims.

9. Fair Use / Abuse of Policy

This policy exists for genuine cases. We may, acting reasonably and with notice, decline returns/exchanges, disable COD, or refuse future orders where an account, address, phone number, or payment instrument shows a pattern of abuse — including excessive return rates, repeated refusal of delivery, returning worn or swapped items, false damage/missing-item claims, or misuse of promotional codes. Suspected fraudulent claims may be reported to payment gateways, logistics partners, and law enforcement. This section does not limit any consumer's statutory rights in respect of genuinely defective goods.

Questions? Email info@suharawears.com or call +91 94279 84198 (Mon–Sat, 9 AM–7 PM IST).